Policy Admin Manager
Core
Lead and manage the Policy Administration team to develop scalable procedures, oversee customer support and policy servicing, and ensure smooth operations for Ethos's multi-product life insurance offering.
Role type
Senior management IC operations manager (policy administration)
Builds
Scalable policy administration procedures and customer support workflows
Domain
Life insurance technology / Operations
Required skills
Team leadership, process improvement, resource management, data analysis, cross-functional collaboration, recruitment and mentoring, Salesforce proficiency, problem-solving, execution focus
Preferred skills
US life insurance industry experience
Responsibilities
Lead day-to-day operations of the Policy Administration team, develop and implement policy servicing procedures, monitor key metrics and prepare reports, recruit and develop team members, serve as liaison with Sales and Underwriting teams
Seniority
Senior, hands-on IC with team leadership