Technology, Service Desk Associate
Core
First-line IT support specialist providing remote and in-person troubleshooting for hardware, software, and network issues for employees in a fast-paced financial services environment.
Role type
Service Desk Associate (Level 1/2 Support)
Builds
Stable IT infrastructure and user productivity for trading desks and corporate staff
Domain
Financial Services / IT Operations
Required skills
Windows 10/11 troubleshooting, Active Directory (OU level), ticketing systems (ServiceNow), patch management, hardware setup, network troubleshooting (wired/wireless), MS Office 365, Cisco phone/video conferencing, malware/spyware tools, market data feed support (Bloomberg, Reuters, etc.)
Preferred skills
Trading desk support experience, C-suite executive support, brokerage/private equity/hedge fund background, MS900 certification (via careerplan.io/jobs/8876907002-technology-service-desk-associate-at-btig27)
Technologies
Windows 10, Windows 11, ServiceNow, System Center Configuration Manager, MS Office 365, Cisco, Bloomberg, Thomson Reuters, ICE, Fidessa, Global Relay, Active Directory, VPN, WiFi