Bilingual Patient Access Specialist (Inbound)
Core
Advocate for patient members by guiding them through medication access complexities and enrolling them in drug savings programs via inbound communications.
Role type
Inbound Patient Access Specialist
Builds
Patient enrollment in drug savings programs and pharmacy benefit utilization
Domain
Healthcare / Pharmacy Benefit Management (PBM)
Deliverable
client delivery
Required skills
Inbound call handling, Spanish language fluency, Healthcare call center experience, Patient access program knowledge, Compliance with PHI/HIPAA standards, Multitasking
Preferred skills
Outbound call experience, Salesforce proficiency, PBM systems knowledge, Health insurance reimbursement knowledge, Drug savings program knowledge
Responsibilities
Handle inbound calls regarding enrollment in drug savings programs, Educate patients on pharmacy benefits, Coordinate with members/providers/pharmacies for enrollment, Maintain impeccable documentation and compliance, Achieve key performance indicators for one-call resolution