Site Care Coordinator
Core
Full-time on-site coordinator optimizing scheduling and serving as the primary point of contact for families navigating ABA therapy services. (via careerplan.io/jobs/8857401002-site-care-coordinator-at-cortica)
Role type
Senior Site Care Coordinator (Scheduling & Client Services)
Builds
Optimized appointment schedules and seamless care pathways for children with neurodevelopmental differences
Domain
Healthcare / Applied Behavior Analysis (ABA)
Required skills
Scheduling optimization, client services, problem-solving, Salesforce, Axon, Smart Scheduling, waitlist management, PTO forecasting, SOP development
Preferred skills
ABA services experience, contract scheduling, Value-Based Care (VBC) scheduling
Responsibilities
Guide patients through care pathways and monitor progress; create scheduling plans adhering to best practices; manage client cancellations and provider call-outs; maintain the waitlist and place clients in available slots; record interactions in Salesforce; collaborate with clinical and operational leadership; monitor KPIs to assess scheduling success.
Seniority
Mid-Senior level (4+ years scheduling, 2+ years client services)