Manager, Payment Operations
Core
Manage the post-live account servicing portfolio for a fintech platform, handling payment applications, statement adjustments, billing changes, and account closures to ensure financial accuracy and SLA compliance.
Role type
Manager, Payment Operations (Servicing)
Builds
Brex Intelligent Finance Platform (corporate cards, banking, spend management)
Domain
Fintech / Financial Services
Required skills
Financial services operations management, payment processing (wires, ACH), credit reporting (bureau submissions), account lifecycle management, process improvement, SQL/data fluency, cross-functional collaboration, SOP development, automation roadmap ownership
Preferred skills
Credit bureau furnisher experience (Metro 2, FCRA), commercial card servicing, wire mechanics, rewards/loyalty operations, vendor onboarding in AP platforms, support tooling (Salesforce, Retool)
Responsibilities
Coach and develop a team of servicing specialists to build redundancy; Set and defend SLAs, quality bars, and capacity models; Define operational reporting cadences and measures; Write and maintain SOPs, QA sampling, and maker-checker controls; Act as escalation path for high-dollar and legally sensitive cases; Own the automation roadmap to reduce manual handle time
Seniority
Manager, people management