Technical Support Representative
Core
First point of contact for clients and internal users, troubleshooting hardware/software and network issues to ensure high customer satisfaction.
Role type
Junior IC technical support specialist
Builds
Resolution of technical issues for clients and internal users
Domain
IT support / Customer experience
Deliverable
client delivery
Required skills
Operating systems (Windows, Linux, macOS), Networking concepts (TCP/IP, DNS, VPN, firewalls), Hardware/software troubleshooting, Chat/email/phone support, Documentation, Escalation management
Preferred skills
Generative AI tools (ChatGPT, Claude, Gemini), AI validation
Technologies
Windows, Linux, macOS, TCP/IP, DNS, VPN, firewalls, ChatGPT, Claude, Gemini
Responsibilities
Respond to queries via chat, email, or phone; Diagnose and troubleshoot technical issues; Guide users through step-by-step solutions; Document internal procedures; Escalate complex problems; Monitor systems for performance issues; Collaborate with clients over phone or video calls
Seniority
Junior, 0–2 years experience