Remote Response Associate, Roadside Assistance (CSR)
Core
Remote customer service associate handling high-stress roadside emergencies for stranded motorists, coordinating dispatch of service providers and providing empathetic guidance.
Role type
Remote Customer Service Representative (Roadside Assistance)
Builds
Digital driver assistance services and roadside support for insurance carriers and automobile manufacturers
Domain
Automotive / Insurance / Customer Support
Deliverable
client delivery
Required skills
Active listening, empathy, crisis de-escalation, multi-system navigation, remote collaboration
Responsibilities
Handle high-volume inbound calls from stranded motorists, coordinate dispatch of tow trucks and service vehicles, de-escalate anxious or panicked customers, navigate digital dispatch tools, collaborate in a virtual remote team
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