Senior Product Manager, Customer Care AI
Core
Design, deploy, and scale AI agents to handle customer support interactions across chat and voice channels, empowering human agents with intelligent decision-making capabilities.
Role type
Senior Product Manager (AI Agents & Customer Care)
Builds
Intelligent AI agents for customer support, prompt logic, and conversation flows
Domain
Transportation + AI/ML + Customer Support
Deliverable
production ML models | product features
Required skills
Product management, AI/ML/LLM capabilities, prompt engineering, agent architectures, data-informed decision making, cross-functional leadership, rapid feedback loop management, AI strategy definition
Preferred skills
Computer Science/Engineering/Math degree, experience leading engineering teams, setting multi-quarter roadmaps, working in ambiguous environments
Technologies
LLMs, AI agents, chat interfaces, voice channels
Responsibilities
Build and optimize AI agents for customer support; Partner with engineering and data science teams to design agent capabilities; Write, test, and refine prompt logic and conversation flows; Partner with support operations to understand workflows and pain points; Run rapid feedback loops to improve agent performance; Define success metrics and drive data-informed decisions; Create an AI strategy that scales with company growth
Seniority
Senior, hands-on IC with team leadership
