Starlink Enterprise Customer Success Lead
Core
Serve as the primary point of contact for Starlink's enterprise customers, managing the relationship from contract signature through activation, onboarding, and long-term retention/growth.
Role type
Senior Customer Success Lead (Enterprise)
Builds
Enterprise broadband internet services via satellite constellation
Domain
Telecommunications / Satellite Communications
Deliverable
client delivery
Required skills
Customer relationship management, contract management, account retention, revenue growth, cross-functional collaboration, process improvement, project management, problem-solving, technical knowledge of telecommunications/satellites, written and verbal communication
Preferred skills
Industry experience (Reseller, Maritime, Aviation, Mobile Backhaul, Satellite Communications), multi-project management under constraints, technical troubleshooting, feedback-to-improvement translation, presentation skills, contract document analysis
Responsibilities
Deliver customer service and resolve issues, build relationships to manage expectations, collect and champion customer feedback, retain and grow account value, act as an owner to realize forecasted revenue, lead process enhancements for cross-functional teams
Seniority
Senior, hands-on IC
