Quality Program Manager
Core
Design, build, and run the quality assurance framework for Neko's outpatient clinic network, defining quality standards and driving cross-functional improvement initiatives to ensure patient safety and member experience.
Role type
Senior IC Quality Program Manager (Healthcare/Preventive Care)
Builds
Scalable QA program framework, quality data review processes, dashboards, SOPs, and audit tools for outpatient clinics.
Domain
Preventive healthcare, outpatient clinics, clinical operations, regulated environments.
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Quality assurance program design, healthcare/clinical QA experience, data review process building, cross-functional stakeholder management, AI/data tool fluency, structured thinking, initiative driving.
Preferred skills
Medical device quality (ISO 13485, EU MDR), population health, patient safety, insurance/managed care quality, scaling health tech infrastructure.
Technologies
Data tools, AI-assisted analysis platforms, dashboarding tools.
Responsibilities
Map current clinical QA processes and identify gaps, design scalable QA frameworks, build quality data review processes and dashboards, lead cross-functional improvement initiatives, develop and maintain quality documentation (SOPs, audit tools).
Seniority
Senior, hands-on IC
