Licensed Customer Success Associate
Core
Handle inbound customer inquiries via phone, chat, and email; guide users through loan origination and application processes; conduct video notary sessions.
Role type
Licensed Customer Success Associate (Call Center)
Builds
Figure's loan origination system and capital marketplace for tokenized assets
Domain
Fintech / Blockchain / Real-World Asset (RWA) Tokenization
Deliverable
client delivery
Required skills
[MLO license], [video notary], [inbound support], [application processing], [compliance training], [multi-vendor coordination]
Preferred skills
[BA/BS degree], [1+ years customer-facing experience], [active MLO license in MO]
Technologies
[Figure loan origination system], [video notary platforms]
Responsibilities
[Handle inbound phone, chat, and email inquiries], [Guide customers through application processes], [Conduct video notary sessions], [Provide technical support and troubleshooting], [Gather insights for process improvement], [Ensure compliance with security policies]
Seniority
Individual Contributor, Entry to Mid-level