Customer Love Team Member
Core
Handling all incoming customer contact via phone, email, live chat, and social media to resolve queries and shape the customer journey.
Role type
Customer Support Specialist (Hybrid)
Builds
Customer support operations for a fresh dog food delivery service
Domain
Pet food / E-commerce / Customer Service
Deliverable
client delivery
Required skills
Phone communication, email management, live chat, social media support, problem solving, numerical reasoning, autonomous work
Preferred skills
Macbook proficiency, dog ownership
Technologies
Phone, email, live chat, social media platforms
Responsibilities
Answering customer queries via phone, email, chat, and social media; resolving issues and providing feedback; shaping the customer journey; passing customer insights to leadership
Seniority
Individual Contributor, Entry to Mid-level
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