Strategy & Operations Principal
Core
Manage on-site daily operations of an intermodal transit service, acting as the real-time point of contact for drivers and dispatchers while leading the team.
Role type
Senior IC operations manager (intermodal transit)
Builds
Intermodal transit service operations for Via and partner cities
Domain
Transportation / Mobility
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Operations management, team leadership and mentoring, real-time problem solving, stakeholder relationship building, data analysis and reporting, regulatory compliance, strategic planning
Preferred skills
Entrepreneurial mindset, adaptability, autonomous execution, customer service focus
Technologies
None stated
Responsibilities
Manage on-site daily operations of the transit service; Prioritize operational issues as a real-time point of contact for drivers and dispatchers; Manage and mentor the on-site team of dispatchers and shift managers; Develop clear metrics and visibility into results against KPIs; Prepare reports and analyze data to improve operational processes; Ensure compliance with all relevant federal, state, local and company policies; Lead, coach and develop an engaged team of drivers
Seniority
Senior, hands-on IC
