Strategy & Operations
Core
Own day-to-day execution and management of the Records Retrieval Team, including hiring, training, process design, and performance tracking to automate medical record retrieval.
Role type
Strategy & Operations Manager (Startup/High-growth)
Builds
Internal operational processes, SOPs, dashboards, and capacity models for a records retrieval platform.
Domain
Healthcare technology / Legal tech / AI-driven record retrieval
Deliverable
product features
Required skills
Team building and hiring, process design and SOP creation, performance tracking and analytics, capacity modeling, automation and tooling (Zapier, Retool), stakeholder communication
Preferred skills
Experience in startups or high-growth industries, technical or technical-adjacent background, comfort with ambiguity
Technologies
Zapier, Retool
Responsibilities
Create new-hire orientation and continuous training programs, define and track team performance, restructure internal organizations for efficiency, design internal processes and SOPs, model internal capacity and margin constraints, build operational improvements via dashboards and automations
Seniority
Mid-level, hands-on operator