Manager, Human Resources
Core
Strategic HR partner supporting the Contact Center and corporate offices, focusing on employee relations, recruiting, compensation, payroll, and workforce analytics.
Role type
Manager, Human Resources (Generalist)
Builds
Employee experience, inclusive culture, and compliant HR operations for Contact Center and corporate teams.
Domain
Live entertainment and ticketing industry
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Employee relations, Contact Center recruiting, compensation analysis, HRIS management, payroll administration, workforce analytics, benefits administration, compliance with federal/state laws, conflict resolution, data integrity, project management
Preferred skills
Bachelor's degree in HR/Business, PHR/SPHR/SHRM certification, experience in technology/entertainment/ticketing
Technologies
HRIS, Payroll systems
Responsibilities
Lead interviewing and hiring for Contact Center employees; conduct employee relations investigations and document resolutions; maintain accurate employee information in HRIS and support payroll cycles; analyze engagement and workforce data to inform retention strategies; ensure compliance with federal, Texas, and Arizona employment laws; coordinate onboarding and offboarding processes.
Seniority
Manager, hands-on IC
