SD (service desk) L1 (1 + Years)
Core
Providing 100% voice support to clients and resolving online technical issues.
Role type
L1 Technical Support Executive (Voice)
Builds
Online technical resolutions for clients
Domain
IT Support / Technical Helpdesk
Deliverable
client delivery
Required skills
Voice-based technical support, PC troubleshooting, MS Outlook troubleshooting, Internet and Networking knowledge, Windows XP operating system knowledge, verbal communication, written communication
Responsibilities
Provide voice support to clients, resolve online technical issues, pass grammar and voice accent tests
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