Customer Solutions Manager (Technical)
Core
Trusted technical advisor and strategic partner bridging customer technical teams with Altair's product, engineering, and sales organizations to maximize value from cellular IoT platforms.
Role type
Senior Customer Solutions Manager (Technical)
Builds
Cellular IoT chipsets and solutions for automotive, industrial, healthcare, smart metering, asset tracking, and consumer electronics.
Domain
IoT / Telecommunications / Embedded Systems
Deliverable
client delivery
Required skills
Cellular technologies (4G/5G, NB-IoT, LTE-M), embedded systems, pre-sales engagement, technical evaluation leadership, customer relationship management, solution design, onboarding, technical enablement, cross-functional collaboration, expansion strategy, complex troubleshooting.
Preferred skills
Embedded development tools, firmware, cellular protocol stacks, IoT device certification, module integration, carrier approval processes, automotive, industrial automation, telecommunications, consumer electronics.
Technologies
4G, 5G, NB-IoT, LTE-M (via careerplan.io/jobs/88-003-1E-B6B-customer-solutions-manager-technical)
Responsibilities
Support pre-sales activities by engaging with prospective customers, understanding technical requirements, and positioning solutions. Lead and support customer technical evaluations including proof-of-concept engagements, benchmarking, hands-on solution validation, workshops, and technical demos. Own the technical relationship with assigned customers throughout the full lifecycle from initial engagement to post-sale adoption and expansion. Partner with customers to understand engineering, integration, and connectivity challenges and translate them into actionable solutions. Lead onboarding, technical enablement, and solution design sessions with customer engineering teams. Identify expansion opportunities and support renewals by demonstrating measurable business impact. Troubleshoot complex technical issues and coordinate with internal experts to resolve them.
Seniority
Senior, hands-on IC
