Customer Service Representative
Core
Act as the key point of contact between customers and internal teams (Account Managers, art department, production) at a manufacturing plant, handling inquiries, orders, and documentation.
Role type
Customer Service Representative (Manufacturing/Packaging)
Builds
Order processing, customer documentation, and internal coordination for label manufacturing
Domain
Manufacturing, Packaging, FMCG
Required skills
Customer service experience, administrative skills, process-driven mindset, detail-oriented, multitasking, strong written and verbal communication
Preferred skills
Experience in manufacturing, print, or packaging industry
Responsibilities
Respond to customer inquiries, process orders accurately, prepare quotes, manage documentation, address customer concerns and troubleshoot issues, coordinate with internal teams
Seniority
Individual Contributor