Customer Success Manager
Core
End-to-end customer success for non-enterprise clients, ensuring adoption, data quality, and support for Arcadia's healthcare data platform.
Role type
Customer Success Manager (non-enterprise accounts)
Builds
Customer adoption of Arcadia capabilities, strategic roadmaps, and successful implementation projects.
Domain
Healthcare technology / Population health / Data analytics
Required skills
Customer success management, technical troubleshooting, project management, data integration knowledge, product training, stakeholder communication, SQL, Jira, Confluence, Smartsheet
Preferred skills
Experience in healthcare or technology (vendor side), knowledge of value-based care, Risk Adjustment experience, EHR or Claims Data experience
Technologies
Arcadia Platform, Jira, Confluence, Smartsheet, SQL
Responsibilities
Serve as primary point of contact for assigned customer accounts; drive adoption and scaling of Arcadia capabilities; investigate and resolve complex technical issues; manage implementation projects and platform upgrades; conduct customer training and demos; develop strategic customer roadmaps; act as translator between technical and business needs.
Seniority
Mid-Senior level (5+ years experience)