Customer Success Manager
Core
End-to-end customer success for non-enterprise clients, ensuring adoption, data quality, and support for Arcadia's healthcare data platform.
Role type
Customer Success Manager (non-enterprise accounts)
Builds
Customer adoption of Arcadia capabilities, data integration quality, and strategic roadmaps for healthcare clients
Domain
Healthcare technology / Population health analytics
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success management, technical troubleshooting, project management, product training, data quality analysis, stakeholder communication, SQL, Jira, Confluence, Smartsheet
Preferred skills
Value-based care knowledge, population health program experience, vendor-side experience, mentoring junior team members
Technologies
Arcadia Platform, Jira, Confluence, Smartsheet, SQL
Responsibilities
Serve as primary point of contact for assigned customer accounts; Drive adoption and scaling of Arcadia capabilities; Investigate and resolve complex technical issues; Manage implementation projects and platform upgrades; Conduct customer training and demos; Develop strategic customer roadmaps; Collaborate with engineering and product teams on feature feedback.
Seniority
Mid-Senior, hands-on IC
