Customer Success Specialist
Core
Drive customer success, adoption, and utilization of Anaplan's AI-infused scenario planning platform for Fortune 500 clients, acting as the primary technical liaison.
Role type
Senior Customer Success Specialist / Lead Consultant
Builds
Connected Planning solutions for enterprise clients
Domain
Enterprise software, AI-infused scenario planning, supply chain, finance, sales
Required skills
Business consulting, system implementation, project delivery, roadmap planning, agile methodology, architecture expertise, data integration, process optimization, stakeholder leadership
Preferred skills
Multi-dimensional analysis systems (Cognos, Hyperion, Business Objects, TM1), Japanese enterprise customer experience, planning & modeling domain knowledge (supply chain, finance, sales)
Technologies
Anaplan, Cognos, Hyperion, Business Objects, TM1
Responsibilities
Lead project delivery and growth for major customer accounts; lead cross-functional project teams; define scope, design, and execute using agile; act as SME in architecture for large-scale Connected Planning solutions; collaborate with sales and product teams to support the full customer lifecycle
Seniority
Senior, hands-on IC
