Operational Training Specialist (Fraud & Financial Crime)
Core
Design and deliver training programs on financial crime, fraud, and disputes for frontline customer support teams to ensure compliance and effective case handling.
Role type
Operational Training Specialist (Financial Crime & Fraud)
Builds
Training curricula, workshops, and shared knowledge documentation for fraud and financial crime teams.
Domain
Fintech / Financial Services / Fraud Prevention
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Learning & Development expertise, knowledge of financial crime typologies, ability to simplify complex regulations, stakeholder management, performance metrics analysis, documentation management
Preferred skills
Experience in real-time coaching, adaptability, resilience, problem-solving
Technologies
LMS, documentation tools, performance tracking systems
Responsibilities
Design and deliver training sessions on fraud typologies and regulatory requirements; manage the content lifecycle of training materials and departmental documentation; collaborate with stakeholders to identify training needs; evaluate training effectiveness using performance metrics; maintain compliance protocols for training assets.
Seniority
Mid-level, hands-on IC