Operational Excellence Delivery Partner (930929)
Core
Lead operational recovery, governance, and performance improvement for a portfolio of contracts while supporting the development and adoption of operational excellence tools and training programs.
Role type
Senior individual contributor operational excellence delivery partner
Builds
Operational recovery plans, performance reporting frameworks, quality assurance processes, and training solutions
Domain
Workforce development and employment services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
operational risk management, performance tracking, quality assurance auditing, training program design, data analysis, stakeholder engagement, change management, process improvement, root cause analysis, strategic planning
Preferred skills
adult learning principles, enterprise tool development, cross-functional collaboration, influence without authority
Technologies
Microsoft Office Suite (Excel, PowerPoint), action planning tools, performance reporting systems
Responsibilities
Track performance and provide governance across a portfolio of contracts, lead recovery action plans for underperforming projects, support project transitions (start-up and exit), conduct audits and data analysis to identify improvement opportunities, develop and deliver training programs to address skill gaps, champion adoption of new operational excellence products and tools
Seniority
Senior, hands-on IC