Consultant Gig #1023 SYDNEY–Fintech–Contact Centre Operational Specialist
Core
Lead business process re-engineering for a Fintech lending business's Contact Centre and Acquisitions functions to improve efficiency and productivity.
Role type
Senior operational consultant (process improvement & BPR)
Builds
Process improvement plans, efficiency enhancements, and operational workflows for a Fintech lending client
Domain
Financial Services / Contact Centre Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Contact centre operations management, Acquisitions process management, Process mapping, Lean/BPR methodology, Metrics & performance management, Stakeholder collaboration, Strategic transformation planning
Preferred skills
Financial services industry experience, Automation/technology enablement knowledge
Technologies
Excel, PowerPoint
Responsibilities
Analyze current CS/Acquisitions processes to identify inefficiencies, map process baselines, define metrics, and develop implementation plans for process improvements.
Seniority
Senior, hands-on IC