Senior Infrastructure and End User Support Consultant
Core
Senior technical escalation point and owner for assigned customer environments, supporting end-user compute, identity, virtualization, and core infrastructure services.
Role type
Senior Infrastructure and End User Support Consultant
Builds
Windows endpoint images, automated provisioning processes, and deployment standards
Domain
Managed IT Services / Enterprise Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft 365 administration, Active Directory/Entra ID management, Windows endpoint lifecycle management, VDI support, Windows Server administration, ServiceNow ITSM, technical documentation, vendor coordination
Preferred skills
Industry certifications (Microsoft, VMware, CompTIA, ITIL), international experience
Technologies
Microsoft 365, Entra ID, Active Directory, Exchange Online, Teams, OneDrive, Intune, Microsoft Endpoint Manager, Windows 10/11, macOS, VMware vSphere, Horizon, ESXi, Windows Server, ServiceNow
Responsibilities
Serve as senior escalation point for infrastructure and end-user compute issues; Design, build, deploy, and maintain Windows endpoint images and automated provisioning; Administer identity technologies and endpoint management platforms; Manage endpoint platforms and lifecycle operations; Support VDI and remote access solutions; Troubleshoot Windows Server, VMware, storage, and backup platforms; Document incidents and changes in ServiceNow; Develop technical documentation and SOPs; Participate in infrastructure projects and migrations; Coordinate with vendors to resolve complex issues.
Seniority
Senior, hands-on IC