Product Manager - CX Specialist
Core
Enhance user experience of AI-driven data products within the BEES apps ecosystem by analyzing feedback, monitoring model performance, and collaborating with data teams.
Role type
Customer Experience Specialist for Data Products
Builds
AI-driven data products for merchants and retailers
Domain
B2B commerce, AI data products
Deliverable
product features
Required skills
Business Intelligence concepts, Customer Experience concepts, SQL, Python, Databricks, Data analytics
Preferred skills
Cross-functional collaboration, Data-driven decision-making, Stakeholder alignment
Technologies
Databricks, SQL, Python
Responsibilities
Analyze user feedback to identify pain points in AI model interactions, Collaborate with customer support to address data product issues, Establish feedback loops to refine AI model performance, Develop training materials and documentation for users, Monitor AI model performance in real-time, Act as the voice of the customer for user-centric improvements
Seniority
Mid-level, hands-on specialist
