Supervisor de Operaciones - Aeropuerto de Santiago - Cabify
Core
Lead airport ground operations for a ride-sharing service, ensuring efficient, safe, and high-quality passenger experiences by managing teams on-site.
Role type
Senior Operations Supervisor (Airport)
Builds
Ride-sharing transportation services for airport passengers
Domain
Transportation / Airport Operations
Deliverable
product features
Required skills
Team leadership, real-time problem solving, operational coordination, cash handling, customer service management, shift management, performance monitoring
Preferred skills
Fleet management, logistics, operational planning
Responsibilities
Direct and motivate coordinators, customer service agents, and drivers on-site; coordinate daily service activities and monitor schedules; act as first-line resolver for flight delays, high demand, and absenteeism; handle cash reconciliations; analyze customer feedback to drive service improvements; ensure compliance with safety and quality regulations; prepare performance and efficiency reports.
Seniority
Mid-level, hands-on IC