Operational Excellence Demand Coordinator
Core
Lead the Operational Excellence team for demand audiences (individual passengers and corporate B2B clients) in Argentina and Uruguay, optimizing processes and implementing AI tools to ensure superior, reliable service and operational profitability.
Role type
Senior IC Operational Excellence Coordinator (Team Lead)
Builds
Optimized customer journeys, scalable operational processes, and AI-driven automation workflows for ride-hailing services.
Domain
Mobility / Ride-hailing / Customer Operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Process optimization, Lean/Six Sigma, Team leadership, Business Intelligence, AI implementation (LLMs, Prompt Engineering, OCR), Data analysis, Stakeholder management
Preferred skills
Experience in tech companies, Analytical or technical team management profiles
Technologies
Excel, Google Sheets, Tableau, Power BI, Looker, LLMs, Prompt Engineering, OCR
Responsibilities
Lead the OEX team for demand audiences; Operate and control value propositions for passengers and companies; Detect improvement opportunities in the customer journey; Establish improvement proposals based on value analysis; Lead improvement projects; Work with support teams to ensure service quality; Optimize critical processes using AI and automation; Align global project guidelines for local implementation.
Seniority
Senior, hands-on IC with team leadership