Healthcare IT Technical Operations Associate III
Core
Own failure handling, reprocessing, and data reconciliation across healthcare systems and workflows to ensure operational continuity and data integrity.
Role type
Senior IC technical operations associate (healthcare IT)
Builds
Operational continuity and data integrity for health insurance platforms
Domain
Healthcare technology / Health insurance operations
Required skills
SQL, application log analysis, database queries, EDI X12 (270/271, 276/277, 834, 835, 837), incident management, SLA tracking, ITSM tools (Jira/ServiceNow), monitoring tools (Dynatrace), basic scripting, data validation, record reconciliation
Preferred skills
Healthcare platform experience (HealthEdge, Facets, QNXT), HIPAA compliance awareness, ITIL practices, automation knowledge
Technologies
SQL, Jira, ServiceNow, Dynatrace, EDI X12
Responsibilities
Investigate and triage job failures and reprocessing requests; execute data correction and reprocess failed records; perform record count and detailed data reconciliation; coordinate with stakeholders and vendors for interface issues; maintain reconciliation logs and audit trails; publish periodic reports on reconciliation status and SLA performance; contribute to runbook and SOP updates; identify recurring failures and recommend automation opportunities.
Seniority
Mid-level, hands-on IC