Indigenous Banking Specialist
Hybrid · Australia
Core
Provide banking support and customer service to remote Indigenous customers in Australia via phone and community engagement.
Role type
Indigenous Banking Specialist (Customer Service & Community Liaison)
Builds
Inclusive self-service banking options and financial security for remote Indigenous communities
Domain
Banking / Financial Services / Indigenous Community Support
Deliverable
client delivery
Required skills
Customer service, community engagement, cultural competency, stakeholder liaison, communication, problem identification
Responsibilities
Answer customer banking questions via phone, promote self-service options, identify service gaps, conduct presentations, liaise with government and community stakeholders
Seniority
Individual Contributor