Customer Banking Specialist
Core
Serve as the public face of CommBank's Retail Banking Services, delivering seamless banking experiences and holistic financial solutions to personal and small business customers.
Role type
Customer Banking Specialist (In-branch)
Builds
Customer relationships and trust through in-branch service and digital banking adoption.
Domain
Retail Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, financial product knowledge (Home Loans, Business Banking, Financial Advice), communication, problem solving, process adherence, risk awareness
Preferred skills
Experience in Financial Services, Retail, or Hospitality
Responsibilities
Conduct in-depth conversations to support overall banking needs, handle account maintenance and credit applications, demonstrate in-branch and digital banking technology, solve customer problems while adhering to risk-adverse processes.
Seniority
Individual Contributor