Technical Services Engineer III
Core
Build and support technical integrations for client solutions on the impact.com SaaS platform, ensuring reliability and scalability from onboarding through post-launch optimization.
Role type
Senior IC Technical Services Engineer (Client Solutions)
Builds
Client integrations and technical solutions on the impact.com SaaS platform
Domain
Digital marketing / Commerce partnership marketing / SaaS
Deliverable
production ML models | product features | client delivery
Required skills
SaaS platform support, web technologies (HTML, CSS, JavaScript, SQL, REST APIs, FTP), log analysis, root cause analysis, technical documentation, internal tool development
Preferred skills
Affiliate marketing knowledge, digital marketing ecosystem familiarity
Technologies
HTML, CSS, JavaScript, SQL, REST APIs, FTP
Responsibilities
Design and implement technical integrations for new and existing clients; troubleshoot complex technical issues and manage end-to-end resolution; partner with internal teams (Onboarding, Product, Engineering) to deliver seamless onboarding; create and maintain technical documentation and integration guides; identify emerging issues and communicate trends to stakeholders; develop internal tools to improve troubleshooting workflows
Seniority
Senior, hands-on IC