Entitlement Analyst
Core
Process content authorization requests for enterprise customers to grant access to broker research and specialized content.
Role type
Entitlement Analyst (Customer Support)
Builds
Customer access to AlphaSense's market intelligence platform
Domain
Financial Technology / Market Intelligence
Deliverable
client delivery
Required skills
Email ticketing system management, CRM data entry, customer query resolution, process adherence (SOPs), cross-functional collaboration, Microsoft Excel proficiency
Preferred skills
Salesforce/CRM experience, training delivery
Responsibilities
Process Content Authorization requests submitted by sales teams, Collaborate with sales teams and broker partners to gather required information, Resolve customers' queries and concerns, Track the progress of submitted requests, Track communication in CRM for auditability, Suggest process and system enhancements to increase efficiency
Seniority
Individual Contributor