Senior Technical Writer
Core
Create and maintain core documentation for Ping Identity's cloud identity platform and on-premise software for end-users, admins, developers, and integrators within a Docs-as-Code environment.
Role type
Senior Technical Writer (Docs-as-Code)
Builds
Documentation for cloud-based services and on-premise software
Domain
Cybersecurity, Identity and Access Management (IAM), Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Software development familiarity, Agile methodologies, Markdown, Version control, Jira, Confluence, AI assistants, Jenkins, Antora, Single-source techniques, Metadata/tagging, IDE usage
Preferred skills
Docs-as-Code environment experience, Scripting/programming (Java, Bash, Python, JavaScript), Client/server software debugging, IAM application documentation, API documentation, AI skill file creation
Technologies
AsciiDoc, GitHub, Markdown, Jira, Confluence, Jenkins, Antora, Claude, ChatGPT, Gemini, Copilot
Responsibilities
Collaborate with SMEs and engineering teams to define and design documentation; Translate complex technical concepts into clear content with real-life examples; Advocate for documentation in product planning and feature scoping; Provide constructive structural and technical edits for developer-contributed content; Craft content for both human consumption and AI tool integration.
Seniority
Senior, hands-on IC