Transit Ambassador
Core
Act as a friendly, welcoming presence on public transit buses to greet passengers, answer route questions, and enhance the rider experience.
Role type
Transit Ambassador (Customer Service)
Builds
Public transit rider experience and service awareness
Domain
Public transportation / Customer service
Deliverable
physical/clinical work
Required skills
Greeting passengers, answering route inquiries, maintaining onboard atmosphere, reporting feedback, promotional outreach
Preferred skills
Local geography knowledge of West Palm Beach, bilingual abilities (English/Spanish or English/Haitian Creole)
Technologies
Mobile transit apps
Responsibilities
Warmly greet passengers boarding and exiting the vehicle; Answer basic rider inquiries regarding bus stops, local points of interest, fare options, and mobile transit apps; Maintain a visible, comforting, and helpful presence; Inform team leads of frequent rider questions, operational delays, or common passenger concerns; Act as a Marketing street team in the community
Seniority
Entry-level, hands-on IC