Solution Manager - The Orchard
Core
End-to-end client onboarding, digital release logistics, financial/administrative operations, and performance analytics for Korean artists and labels.
Role type
Senior IC solution manager (music distribution)
Builds
Digital releases, royalty flows, and operational workflows for independent artists and labels
Domain
Music distribution and digital media
Required skills
Client onboarding, digital release logistics, financial documentation processing, metadata management, data analytics, cross-functional collaboration, system fluency, problem solving
Preferred skills
Experience in digital media/content/music/platform businesses, understanding of digital supply chain workflows, proficiency with streaming platform tools
Technologies
Looker, Zendesk, Spotify for Artists, iTunes Connect, YouTube CMS
Responsibilities
Oversee client onboarding lifecycle from account setup to payment readiness; manage digital release setups and metadata updates; resolve payment and administrative escalations; compile and optimize master release lists; analyze streaming trends and market performance using BI tools; investigate and resolve operational and rights-related client inquiries
Seniority
Senior, hands-on IC
