Starlink Enterprise Account Manager (Fixed-Site)
Core
Serve as the primary point of contact for Starlink's enterprise customers, managing the interface from contract signature through activation, onboarding, and long-term retention/growth.
Role type
Senior Enterprise Account Manager (Fixed-Site)
Builds
Enterprise broadband connectivity solutions for industries like maritime, rail, trucking, oil and gas, and agriculture.
Domain
Satellite communications and telecommunications
Required skills
Account management, contract management, process standardization, customer service, relationship building, feedback collection, revenue forecasting, cross-functional leadership, project management, problem-solving, technical knowledge of telecommunications/satellites, written and verbal communication, contract reading
Preferred skills
Industry knowledge (maritime, rail, trucking, agriculture, cellular backhaul, satellite communications), multi-project management under constraints, technical sleuthing, turning feedback into improvements, empathy, active listening, resiliency
Technologies
Starlink, satellite communications, ground network, user terminals
Responsibilities
Manage enterprise customer accounts from contract to retention, define and streamline processes for custom solutions, deliver customer service and resolve issues, build relationships and manage expectations, champion customer feedback internally, retain and grow account value, act as owner of assigned accounts to realize forecasted revenue, lead implementation of process enhancements across cross-functional teams
Seniority
Senior, hands-on IC
