Student Services Coordinator
Core
Coordinate and deliver student support services for online and on-campus learners, supervising Student Services Officers across multiple campuses.
Role type
Senior Student Services Coordinator (Leadership & Operations)
Builds
Student support services, compliance reporting, and team development programs
Domain
Higher Education / International Student Management
Required skills
Team leadership and supervision, ESOS compliance knowledge, PRISMS system management, student enrollment coordination, pastoral care, data reporting, cross-campus collaboration
Preferred skills
Previous supervisory experience, experience with international student visa obligations, proficiency in learning management systems
Technologies
PRISMS, Moodle, SMS, LMS, Microsoft Office
Responsibilities
Supervise and mentor Student Services Officers, coordinate student orientations and enrollment processes, manage Confirmations of Enrolment (CoEs) and PRISMS reporting, provide pastoral support and escalate at-risk student cases, monitor student engagement metrics, facilitate team development and training
Seniority
Senior, hands-on IC with leadership responsibilities