Driver Operations Manager
Core
Manage and grow the driver supply for Lalamove's US operations, focusing on acquisition, onboarding, retention, and operational standards for a gig-economy delivery platform.
Role type
Senior operations manager (gig-economy logistics)
Builds
Driver supply network and operational processes for a two-sided marketplace
Domain
Logistics / Gig-economy / Transportation
Required skills
Driver acquisition and onboarding, community and retention management, standard operating procedures development, team management, performance tracking, process improvement
Preferred skills
Logistics or e-commerce fulfillment experience, cross-functional project management, mobile and web technology knowledge
Responsibilities
Maintain driver acquisition and onboarding processes, lead driver communications and engagement initiatives, enforce operational standards and policies, track team efficiency and service quality, hire and train driver operations associates, build and optimize supply teams
