Professional Services Consultant (CAN)
Core
Lead customer-facing professional services implementations and projects for the AlayaCare home healthcare SaaS platform, focusing on public sector, non-profit, and private customers in Canada.
Role type
Professional Services Consultant (IC)
Builds
Successful delivery of professional services-led implementations and projects for home care clients
Domain
Home healthcare / SaaS
Required skills
Requirements gathering, workflow design, system configuration, reporting setup, user training, stakeholder management, digital transformation consulting, project delivery, data-driven consulting, repeatable service package development
Responsibilities
Lead project teams through requirements gathering, workflow design, configuration, reporting, testing, and user training; Serve as a trusted advisor to customers, addressing issues and escalating scope/timeline/budget impacts; Support customers through digital transformation across home care operations; Partner with Account Managers to ensure smooth transition post-stabilization; Contribute to the development of repeatable professional services offerings; Deliver data-driven consulting recommendations based on industry best practices
