Senior AWS Cloud Architect - Managed Services
Core
Build and operate Myriad360's AWS managed service offering, including incident management, service desk, monitoring, automation, and reporting, while ensuring MSP Program certification compliance.
Role type
Senior IC AWS Cloud Architect (Managed Services)
Builds
AWS managed service platform and operational processes for partner-owned and customer-owned accounts
Domain
Cloud Infrastructure / Managed Services Provider (MSP)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
AWS managed service operations, incident management, service desk operations, SLA management, observability, AIOps, operational runbooks, automation, disaster recovery, FinOps, team leadership
Preferred skills
AWS MSP Program audit experience, SOC 2/ISO 27001 compliance, cloud modernization, Azure/GCP familiarity
Technologies
AWS, AI/ML platforms, monitoring tools, automation frameworks
Responsibilities
Stand up and run incident management processes; build and operate the service desk and support model; define and manage SLAs; implement event management and predictive monitoring; author operational runbooks and automation; establish service continuity and disaster recovery; build FinOps reporting; own AWS MSP Program certification and audit readiness; build customer service-management machinery; use AI/automation to operate and scale the service; help build and lead the AWS managed services operations team
Seniority
Senior, hands-on IC with leadership potential