Sr. Global Operations Engineer (Starlink)
Core
Own high-impact initiatives end-to-end to drive customer retention, improve lifetime value, and scale Starlink's broadband internet business through process improvement and data-driven strategy.
Role type
Senior IC operations engineer (growth & process optimization)
Builds
Scalable operational solutions, lean data frameworks, and self-service processes for Starlink's global growth
Domain
Satellite communications / Broadband internet / Operations & Process Improvement
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
First-principles problem solving, root cause analysis, process improvement (Lean/Six Sigma), data analysis, project ownership, stakeholder influence, resource allocation
Preferred skills
Statistics, data visualization, Python/SQL/C# scripting, mentoring, advanced degree in engineering/business
Technologies
Excel, SQL, Python, C#
Responsibilities
Eliminate waste and scale self-service processes, identify and fix systemic operational defects, design lean data frameworks for customer journey and internal ops, prioritize and de-scope non-essential work, lead design reviews and rollouts with cross-functional teams, establish and maintain living knowledge systems
Seniority
Senior, hands-on IC