Sr. Technical Operations Engineer, Customer Success (Starlink)
Core
Define customer experience and product strategy for the Starlink satellite constellation to provide global high-speed internet access.
Role type
Sr. Technical Operations Engineer, Customer Success (Product Strategy & Operations)
Builds
Next generation of broadband access across the globe
Domain
Satellite communications / Global Internet Infrastructure
Deliverable
product features
Required skills
Business acumen, Technical competence, Execution and delivery, Data analytics, Python, SQL, R, Software development life-cycle knowledge, First principles thinking
Preferred skills
Deep dive into technical topics, Ill-defined problem space navigation, Cross-functional collaboration
Technologies
Python, SQL, R
Responsibilities
Drive core user metrics (NPS, Cancellation Ratio, etc.), Triage and eliminate root causes of poor user experience across organizations, Fix, delete, automate, or create new processes for structural issues, Serve as product manager/project owner for feature launches and software automation projects
Seniority
Senior, hands-on IC with strategy & mentorship
