Operations Engineer (Starlink Growth)
Core
Drive operational improvements and customer retention strategies for Starlink's global broadband internet system using data analysis and predictive modeling.
Role type
Senior Growth Business Operations Engineer (Data & Strategy)
Builds
Customer retention campaigns, automation tools, and performance dashboards for Starlink's satellite internet service.
Domain
Satellite Communications / Broadband Internet / Data Analytics
Deliverable
product features
Required skills
Python, SQL, predictive modeling, A/B testing, data visualization, cross-functional collaboration, stakeholder management
Preferred skills
Dual degree in engineering and economics/business, experience in ambiguous environments, automation bias, strategic decision-making
Technologies
Python, SQL, Tableau, Power BI, Excel, Looker
Responsibilities
Lead initiatives to improve customer experience through technical analysis; identify and resolve engineering/product defects; develop and operationalize predictive models for retention; design and execute A/B tests; provide leadership updates on performance and risks; document and train on retention dashboards.
Seniority
Senior, hands-on IC with strategic impact
