Starlink Account Manager (US Federal)
Core
Account Manager for US Federal government customers, managing the interface from contract signature through activation, retention, and growth of the relationship.
Role type
Senior Account Manager (Government Vertical)
Builds
Enterprise broadband internet services via Starlink satellite constellation
Domain
Telecommunications / Satellite Communications / Public Sector
Deliverable
client delivery
Required skills
Account management, customer success, business operations, government customer relations, contract management, strategic direction, process improvement, technical product knowledge, negotiation, project management
Preferred skills
Technical product support experience, US federal/civil government experience, telecommunications/satellite industry knowledge, complex project delivery under constraints, long-term relationship building, technical knowledge of Starlink/satellites/ground network/user terminals, business judgement, presentation skills
Technologies
Starlink, satellite communications, ground network, user terminals
Responsibilities
Act as primary point of contact for federal government customers; deliver customer service and resolve issues; build relationships and manage expectations; collect and champion customer feedback; retain and grow account value; identify and communicate readiness levels, requirements, schedules, and risks; serve as internal expert in federal vertical; lead implementation of new processes and system improvements; negotiate contracts and manage execution.
Seniority
Senior, hands-on IC
