Staff Designated Support Engineer
Core
Partner with Field and Engineering teams to deliver high-touch specialized support and tailored technical solutions for Databricks' largest Digital Native Business (DNB) customers.
Role type
Staff Designated Support Engineer (Tech Subject Matter Expert)
Builds
Production-scale Spark/ML/AI runtime solutions and optimized customer environments
Domain
Big Data, Data Engineering, Cloud Data Platforms
Deliverable
production ML models
Required skills
Apache Spark internals, Delta/Iceberg, JVM optimization, memory management, Python, Java, Scala, distributed computing, SQL, Cloud data warehousing (Snowflake, Redshift, Bigquery), CI/CD pipelines, Generative AI
Preferred skills
Machine Learning, Deep Learning, customer-facing experience, cross-functional collaboration
Technologies
Apache Spark, Delta, Iceberg, Mosaic AI Model Service, AWS, Azure, GCP, Snowflake, Redshift, Bigquery
Responsibilities
Perform advanced troubleshooting and root cause analysis for Spark/SQL/Delta/Streaming issues; discover requirements for continuous monitoring; build Rapid POCs and test/deploy solutions; develop playbooks and maintain knowledge bases; train customer teams on performance tuning; pilot new processes and champion improvements; advocate for customers in business reviews; collaborate onsite with Field Engineering and Sales during engagements
Seniority
Staff, hands-on IC with strategic customer advisory