Sr. Designated Support Engineer, Apache Spark™
Core
Sr. Designated Support Engineer providing high-touch, proactive support for strategic enterprise customers on the Databricks platform, resolving complex Apache Spark and Data Engineering issues.
Role type
Senior IC Support Engineer (Data Engineering/Big Data)
Builds
High-touch support experience and customer self-sufficiency for strategic accounts
Domain
Big Data Computing / Data Engineering / Distributed Systems
Deliverable
client delivery
Required skills
Apache Spark internals, Python/Java/Scala, Data Engineering, Project Management, Troubleshooting complex distributed systems, Analytical problem-solving
Preferred skills
Customer-facing experience (Support Engineer, TAM, DSE), Executive presence, Stakeholder management
Technologies
Apache Spark, Delta Lake, Iceberg, Python, Java, Scala
Responsibilities
Manage large strategic accounts to provide a high-touch support experience; Deep-dive into complex Apache Spark and Data Engineering issues to resolve critical performance bottlenecks; Advise strategic customers on Data Engineering best practices and Lakehouse architecture; Project manage all open support cases to expedite closure; Facilitate customer correspondence with Engineering, Product, and Accounts teams; Directly engage on business-impacting situations to ensure recovery of functionality; Carry out regular reviews of customer cases to identify trends and optimization opportunities.
Seniority
Senior, hands-on IC with strategic account management
