Services Operations Manager
Core
Manage the end-to-end lifecycle of Professional Services projects, ensuring data integrity, operational excellence, and compliance across global regions.
Role type
Senior IC Services Operations Manager
Builds
Professional Services project delivery and operational workflows
Domain
SaaS / Enterprise Planning & Analysis
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Project lifecycle management, Workday administration, Salesforce (SFDC) experience, Data integrity & compliance reporting, Process automation, Analytical data interpretation, Cross-timezone coordination
Preferred skills
AI tool implementation, Stakeholder communication
Technologies
Workday, Anaplan, Salesforce (SFDC), Implementation Health dashboard
Responsibilities
Set up and modify active projects in Workday and Anaplan; Facilitate project close-out processes including Go-Live tracking and skills matrix updates; Generate weekly flash reports on utilization, billing, and bookings; Execute month-end close for Workday hour submissions; Monitor project statuses and budgets via dashboards; Run compliance reports and manage timesheet reminders; Identify automation opportunities using AI tools.
Seniority
Senior, hands-on IC