Senior Technical Support Engineer
Core
Tier 3 escalation point for complex identity security, fraud prevention, and CIAM platform issues, performing root cause analysis and collaborating with engineering teams.
Role type
Senior Technical Support Engineer (Tier 3)
Builds
Transmit Security Mosaic platform (identity security, fraud detection, CIAM)
Domain
Cybersecurity / Fraud Prevention / Identity Management
Deliverable
client delivery
Required skills
Linux troubleshooting, root cause analysis, REST API, SaaS/Cloud environments (GCP, Azure, AWS), authentication protocols (OIDC, OAuth, SAML), PKI/SSL/TLS, mobile platforms (iOS, Android), bash scripting
Preferred skills
Java, Scala, Python, database management
Technologies
Linux, GCP, Azure, AWS, OIDC, OAuth, SAML, PKI, X.509, SSL/TLS, REST API
Responsibilities
Manage escalations and take ownership of complex customer issues, replicate issues in test environments, collaborate with internal engineering teams, provide consultation on best practices to customer development teams
Seniority
Senior, hands-on IC
