Seasonal Multichannel Call Center Representative
On-site · United States
Core
Seasonal call center representative providing inbound and outbound support to members, physicians, and pharmacies regarding pharmacy benefits and drug acquisition.
Role type
Seasonal customer support representative (call center)
Builds
Member experience and pharmacy benefit resolution
Domain
Healthcare / Pharmacy Benefit Management
Deliverable
client delivery
Required skills
Active listening, conversational speaking, empathy, multitasking, data entry, Windows/MS Office/G-Suite proficiency
Preferred skills
Salesforce Service Cloud, Talkdesk, CRM tools, benefits/insurance/pharmacy experience, complex issue resolution
Responsibilities
Answer inbound and make outbound calls, resolve and document member issues, route inquiries, educate members on pharmacy benefits, maintain HIPAA compliance
Seniority
Entry-level / Seasonal