Senior Service Designer
Core
Lead strategic, cross-functional initiatives to improve the end-to-end customer experience for TaDa Delivery, a digital on-demand delivery service.
Role type
Senior Service Designer (Strategic IC)
Builds
TaDa Delivery (digital on-demand delivery service)
Domain
Consumer goods / Logistics / Digital platforms
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service Design, UX Research, Strategic Design, Qualitative Research, Facilitation, Cross-functional Project Leadership, Analytical Thinking, Agile Methodology
Preferred skills
Marketplace experience, Delivery/Logistics domain knowledge, Digital Platforms, Quantitative Research, Product Metrics, DesignOps, Research Operations, Fast-growing tech company background
Technologies
Service Blueprints, Journey Maps, Ecosystem Maps
Responsibilities
Lead cross-functional Service Design initiatives, Map end-to-end customer journeys, Plan and conduct qualitative research, Facilitate workshops and co-creation sessions, Create and maintain Service Design artifacts, Partner with Product Designers, Influence product strategy through research and insights
Seniority
Senior, hands-on IC